Has anyone else had to complete a short sale with ING Direct recently? If so, what was your experience like? We are in the process of closing one that just about took an act of congress in order to get the approval on. The negotiator on the file was a nightmare… Rude, arrogant and clueless (a dangerous combination). He was almost impossible to get a hold of and when we did, his story changed every time. After getting nowhere with him after the continuous lies of “the file has be submitted”, “we should have approval next week” (when in reality it turns out he had lost it), we went to his supervisor. He was pretty much the same as our negotiator but knew just a little more… The only good thing about going to him was we found out that the file had been lost.

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